Shield Tracker was born from a simple observation: the teams responsible for managing U.S. News & World Report Best Hospitals survey submissions at large academic medical centers were doing extraordinarily important work with extraordinarily inadequate tools.
We watched quality directors juggle dozens of Excel spreadsheets across 12+ service lines, chase data contributors through email threads, and lose institutional knowledge between survey cycles. The USNWR ranking directly impacts a hospital’s reputation, physician recruitment, patient volume, and philanthropic funding — yet the process of earning that ranking was held together by shared drives and good intentions.
Shield Tracker was built to change that.
We provide the only platform purpose-built for the USNWR Best Hospitals survey lifecycle. Not a generic survey tool adapted for healthcare. Not a project management app with some templates. A dedicated system that understands the structure of USNWR questions, the workflow of review and approval, the importance of year-over-year trending, and the critical role of improvement planning between cycles.
Shield Tracker is designed for large hospitals and health systems that participate in the U.S. News & World Report Best Hospitals and Best Children’s Hospitals rankings. Our users include: